Golden Genie Casino Privacy Policy

Information We Collect

When you set up an account, we collect personal information such as your name, email address, phone number, date of birth, and home address. We also record payment details, your transaction history, and gameplay activity to handle your requests and keep accurate records.

We automatically gather technical information such as your IP address, browser type, device details, and how you use our website. This enables us to enhance our services and identify potential security concerns.

How We Use Your Information

We use your personal data to confirm your identity, manage transactions, and offer customer support. This information also helps us meet regulatory obligations and protect against fraud or money laundering.

We may provide you with account updates, promotional offers, and service announcements. You can opt out of marketing communications at any time via your account settings or email preferences.

Your gameplay data allows us to enhance our platform and tailor your experience. We review usage patterns to suggest games and features that are most relevant to you.

Data Security

Your information is safeguarded with industry-standard encryption protocols, including TLS 1.2 or above. All sensitive data is encrypted both in transit and while stored.

Our systems are routinely checked and updated to maintain security. Access to personal information is limited to authorised staff members, all of whom are required to uphold strict confidentiality.

We keep a close watch on our platform at all times to spot any suspicious activity or unauthorised access attempts. Should we identify a security issue, we will inform the affected users without delay.

Data Sharing

We do not sell or rent your personal information to third parties. We only share your data when it is necessary to deliver our services or to meet legal requirements.

We partner with reputable payment providers to process transactions securely. These partners receive only the information necessary to carry out their services.

Government authorities may request user data as part of legal investigations. We respond to legitimate requests while always safeguarding your rights as much as possible.

Your Rights

You can access, update, or remove your personal information at any time. To do so, please get in touch with our support team.

You may request a copy of all information we hold about you. We will supply this in an accessible format within 30 days.

You can object to certain ways we process your data or ask us to limit how your information is used. We will respect your preferences unless we have valid reasons to continue processing.

If you decide to close your account, your personal data will be deleted once any outstanding transactions are settled and all necessary retention periods have been fulfilled.

Cookies and Tracking

We use cookies to remember your preferences, keep your session active, and analyse how the website performs. Essential cookies are required for the site to work correctly.

Analytics cookies help us understand how visitors interact with our platform. This information allows us to enhance site navigation and features.

You can adjust your cookie preferences in your browser settings. Please note that turning off certain cookies may impact how the site works.

Third-Party Services

We use third-party analytics and marketing tools to enhance our services. These providers manage their own privacy policies.

Our website may include links to external sites. We are not responsible for the privacy practices of these third-party websites.

Data Retention

We hold your personal information for as long as your account is active. Once your account is closed, we retain certain records in order to meet legal and regulatory obligations.

Transaction records are retained for seven years in line with anti-money laundering guidelines. Gaming history is maintained as required by licensing standards.

International Transfers

Your data may be transferred to servers outside your country of residence. We have suitable measures in place to safeguard your information during these transfers.

We adhere to relevant data protection laws wherever your information is handled.

Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly gather personal information from individuals under this age.

If we become aware that a minor has supplied personal details, we will promptly remove this information and close the account.

Changes to This Policy

We may revise this Privacy Policy from time to time to reflect updates in our practices or changes to relevant requirements. Should any significant changes occur, we will inform you by email or through an announcement on our website.

The date this policy was last updated is shown at the top of the page. We recommend checking it from time to time to stay up to date with how we handle your information.